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Comments and Complaints

We want all our patients to be happy with the service and treatment they receive at our practices.
We are happy to receive any comments or suggestions about the practices, either verbally or in writing.

Occasionally problems can arise; we can only put things right if they are brought to our notice. If at any time you are unhappy with any aspect of the service you can initially discuss this with any member of staff who will try to put things right at the time.  If they cannot resolve the problem at the time they will help you with the process for making a complaint - please see our complaint/comment leaflets below. We will fully investigate any complaint and will advise you of the outcome.

Please access our complaint / comment leaflet and forms below:

 

 

 

 

 

If you have a problem, we hope that you will liaise with the Practice in the first instance. We believe that this will give us the best chance of putting right whatever has gone wrong. If you feel you need further support you can contact the organisations highlighted below:

Patient Advisory Liaison Service (PALS): PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.
West Yorkshire Patient Advice and Liaison Service - Freephone 0800 0525 270

Leeds Independent Health Complaints Advocacy: You can speak confidentially to someone independent of the NHS who can help you through the NHS complaints process.
Telephone 0113 244 0606 or email lihca@advonet.org.uk
Website: www.advonet.org.uk

Your Neighbourhood Professionals. Just a Click Away!
New Cross Surgery - Rothwell Health Centre, Stone Brig Lane, Rothwell, LS26 0UE
  • Telephone 0113 467 7511
Middleton Park Surgery - Middleton Community Health Centre, Middleton Park Avenue, Middleton, Leeds, LS10 4HT
  • Telephone 0113 467 7522
Swillington Health Practice - Swillington Clinic, Hill Crest Close, Swillington, Leeds, LS26 8DZ
  • Telephone 0113 287 1444
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away!
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